Run a support call that feels like a real user is on the line.
The first speech-to-speech voice agent platform. Powered by Phonic’s audio models for natural conversation and frontier intelligence for reliable tool calling.
Immediately resolve what's solvable, and hand off what isn't.
A field worker calls support after getting locked out of his system.
The agent verifies him by credentials and gets him signed back in on the call.
He then flags a second issue with equipment syncing.
The agent recognizes this one needs hands-on troubleshooting, opens a case, texts him the confirmation, and hands off to a live rep with full context.
Catch the order number and the tone shift.
A customer calls support about order A-7-7-4-2.
The agent reads the spelled-out order number back cleanly. A few exchanges in, the customer's tone shifts from frustrated to angry.
The agent catches it, slows down, reassures her that the issue will be resolved, and routes the case to a human.
Your customers now hear both the characters and the underlying emotion on the same pass, and respond to each.
Production-grade voice. Secured for your team.
Phonic Cloud
Single-tenant
VPC peering
Self-host (Enterprise)
Support every customer in every country
Phonic support agents handle the call natively in the customer's language, no second queue necessary.
Plug it in the way your team actually works.
Whether a product manager is wiring up the agent in a no-code builder or your engineering team is dropping the LiveKit plugin into an existing stack, it's the same model underneath all four entry points.
{{system_time}}. To set the timezone per conversation, override system_conversation_timezone in template variables.You are a conversational Example variable here AI voice agent handling live customer support calls for a delivery company. Your goal is to resolve issues clearly while demonstrating empathy, emotional awareness, and calm confidence, especially when the customer is frustrated or stressed. Demonstrate empathy explicitly. Acknowledge the customer's feelings before moving to problem solving. Avoid sounding robotic or rushed. Reassure them that you are here to help.
Per-customer isolation
Multi-tenant data separation, custom retention, and customer-specific agent configuration.
White-label deployment
Ship voice agents under your brand, inside your product, with Phonic powering the audio layer.
Enterprise controls
SOC 2 readiness, EEOC-aware audit logs, and compliance details built for serious buyers.